DoubleTree by Hilton Hotel Baton Rouge

Once I was in my room the satellite would not connect and the room phone was not working. I had to use my cell phone to call down about the two issues. Was told maintenance would be at my door within 5 minutes. 15 minutes later (I hadn’t unpacked yet till the satellite issue was resolved and phone) so I called from my cell phone again she said that she would go get him. He knocked in the door mumbled something about the satellite he jiggles the wires it then went through a reboot. He stated the phone would need to be serviced through an outside company? I went to the front desk the next morning spoke with a front desk associate expressed that I have Acute asthma that I would feel safer with a working phone. I stayed from Monday - Friday. I checked the phone Friday morning to see if it was working and it was. So why did I not have a working phone. Also at one time there was a microwave and fridge during past stays at this property. I asked at the front desk wasn’t told when I checked it that the rooms were being renovated and that the microwave and fridge were moved to the “city” view. The other side was going through renovation. I asked if the fridge and microwave were being removed for the future and she said yes. The rooms looked so bare not even an alarm clock. This is a Hilton property? I’ve stayed at this property many years and this time I could see the decline in the hotel. I will not be back as a lifetime Diamond member. I was not treated as a loyal Hilton Honors guest. Plus my health is not important to have a working phone. By the way I checked the phone before I left the room there was a dial tone for the first time.

This is a nice hotel to stay in while traveling. The staff was very nice and polite. The breakfast was delicious, but will cost you $15.00 or a voucher that you receive with the room. . The snacks in the store area are extremely expensive. I picked out a turkey & cheese sandwich and a beer. I was surprised when it rang up $15.00. (The same as the voucher that you receive with a room. Coincidence? I think not). The coffee maker, refrigerator, and television worked well. (Some reviews were negative on these) The location is near restaurants and walkable. There was a run down building behind the hotel which did not make for a pleasant view. Overall, it was a nice stay.

We came in town to visit family. We loved the suite style of the room. We have a new born and the sink was draining slowly. I called downstairs and they sent someone up in less than 5 minutes. Mr. Darryl showed up and fixed the problem. He was so nice! He set the tone for the whole stay. I will definitely be back when I’m in town.

Overall my stay was enjoyable. Nice hotel in a good location that was close to restaurants, stores, everything. I enjoyed the breakfast attendant and the night bartender. Both were a pleasure. I also met a staff member named Darrell in the elevator and he was a delight. Darrell was very personable and just a pleasure to talk to. I will definitely visit the Baton Rouge location again.

Be careful. Your vehicle WILL get broken into if anything valuable gets left in view. That includes inconsequential seeming things like phone chargers etc. I experienced this and management didn't even seem to care. The custodian said that the week it happened to me 17 other cars had been vandalized, most likely by juveniles staying in the neighborhood behind. The solution was to put up little warning signs to limit the hotels liability. I would never go back after spending over $3,000 to replace the damage and stolen items. Corporate never responded to my email about it.

Once I was in my room the satellite would not connect and the room phone was not working. I had to use my cell phone to call down about the two issues. Was told maintenance would be at my door within 5 minutes. 15 minutes later (I hadn’t unpacked yet till the satellite issue was resolved and phone) so I called from my cell phone again she said that she would go get him. He knocked in the door mumbled something about the satellite he jiggles the wires it then went through a reboot. He stated the phone would need to be serviced through an outside company? I went to the front desk the next morning spoke with a front desk associate expressed that I have Acute asthma that I would feel safer with a working phone. I stayed from Monday - Friday. I checked the phone Friday morning to see if it was working and it was. So why did I not have a working phone. Also at one time there was a microwave and fridge during past stays at this property. I asked at the front desk wasn’t told when I checked it that the rooms were being renovated and that the microwave and fridge were moved to the “city” view. The other side was going through renovation. I asked if the fridge and microwave were being removed for the future and she said yes. The rooms looked so bare not even an alarm clock. This is a Hilton property? I’ve stayed at this property many years and this time I could see the decline in the hotel. I will not be back as a lifetime Diamond member. I was not treated as a loyal Hilton Honors guest. Plus my health is not important to have a working phone. By the way I checked the phone before I left the room there was a dial tone for the first time.

This is a nice hotel to stay in while traveling. The staff was very nice and polite. The breakfast was delicious, but will cost you $15.00 or a voucher that you receive with the room. . The snacks in the store area are extremely expensive. I picked out a turkey & cheese sandwich and a beer. I was surprised when it rang up $15.00. (The same as the voucher that you receive with a room. Coincidence? I think not). The coffee maker, refrigerator, and television worked well. (Some reviews were negative on these) The location is near restaurants and walkable. There was a run down building behind the hotel which did not make for a pleasant view. Overall, it was a nice stay.